At Nejo9bazar, we strive to ensure the utmost satisfaction of our customers with every purchase. However, we understand that there may be instances where you might need to return a product. Our return policy is designed to be fair, transparent, and hassle-free. Please read the following guidelines carefully before initiating a return:
1. Initiation of Return:
To initiate a return, please contact our customer service team within the specified return period.
Provide your order number, the reason for return, and any relevant details about the product.
2. Return Process:
Once your return request is approved, you will receive instructions on how to return the product.
Please ensure that the item is securely packaged to prevent any damage during transit.
We recommend using a trackable shipping service for return shipments to ensure its safe arrival.
3. Inspection and Refund:
Upon receiving the returned item, our quality control team will inspect it to ensure it meets the return eligibility criteria.
Please note that shipping fees, if any, are non-refundable unless the return is due to an error on our part.
4. Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product.
5. Damaged or Defective Items:
In the rare event that you receive a damaged or defective product, please contact us immediately.
Provide clear photos of the damaged or defective item along with your order number.
We will arrange for a replacement or issue a refund depending on the circumstances.
6. Final Sale Items:
Items marked as “Final Sale” or “Non-Returnable” cannot be returned or exchanged unless they arrive damaged or defective.
7. Changes to the Return Policy:
Nejo9bazar reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase on Nejo9bazar, you acknowledge and agree to abide by our return policy. If you have any questions or concerns regarding returns, please don’t hesitate to contact our customer service team for assistance.